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  • DealFabric CRM Support & Maintenance

    DealFabric Assistance & Support

Check out our Application Support and Maintenance offers

When you become a customer at DealFabric, you get immediate access to our technology and expertise. Because your success is our success, we do our utmost to support our CRM users with on-demand assistance and support services.

  • We are a force of proposal

    and of action independent of any external influence.

  • We respect our customers

    by immersing ourselves in your culture, your organization and your business.

  • We are pragmatic and result-oriented

    we favour simple and concrete solutions that are easy to onboard, use and maintain.

Standard Support

DealFabric Support is included in all DealFabric subscriptions. It includes the following items:

  • E-mail support (support@dealfabric.com)
  • Help in diagnosing application anomalies
  • Corrective support for anomalies qualified as bugs
  • Analysis / evaluation of technical and functional development needs

Standard Support

DealFabric Support is included in all DealFabric subscriptions. It includes the following items:

  • A dedicated contact person
  • A solution for real-time monitoring of requests
  • A “Staging” application (synchronised copy of the Production application) for 2 users
  • Improved reactivity and processing times for requests (approximately 50%)
  • Personalised follow-up by a dedicated contact person

Application Management Services

DealFabric AMS is our most comprehensive service offering. It provides you with the answers and solutions to all your questions and needs. It includes the following services:

  • A dedicated contact person
  • Upgradeable maintenance to handle your new needs
  • Functional support for users
  • Data Management Services support
  • Remote or on-site skills transfer
  • Integration of third party applications